Terms & Conditions

1. General terms

These Terms & Conditions apply to your use of the 50 Crowns Casino website, games, account services and related features. They form a legal agreement between you and the operator of the website. If you do not agree with these terms, you must not use the website or its services.

The operator may update these terms from time to time to reflect changes to the website, available services, legal requirements or business practices. The latest version will be made available on the website and will apply from the date stated, or from the time it is published where no date is shown. You should review this page regularly. Continued use of the website after an update means that you accept the revised terms.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether access to and use of online gambling services is lawful where you live. Access may be restricted in certain countries, states or territories, and the operator may refuse access where required.

Eligibility and account registration

• You must meet the applicable minimum legal age before opening an account or playing for money.
• You must provide accurate, current and complete information during registration and whenever the operator reasonably asks you to update it.
• You may hold only the number of accounts permitted by the operator. Creating duplicate, misleading or third-party accounts is not allowed.
• Your account must be registered in your own name, and you must not allow another person to use it.
• You are responsible for keeping your login details confidential and for all activity carried out through your account.
• You must notify the operator promptly if you believe your account has been accessed without permission or if your login details may have been compromised.

The operator may carry out identity, age, location, payment and source-of-funds checks. You agree to provide reasonable documents or information when requested. An account may be restricted, suspended or closed while checks are being completed, or where information cannot be verified.

2. Deposits, withdrawals and account funds

You may add funds using payment methods made available through the website. You must use a payment method held in your own name or one that you are authorised to use. Payments made by third parties may be rejected, returned or subject to additional verification.

You must not use the website to deposit funds obtained unlawfully or for any fraudulent, abusive or prohibited purpose. You are responsible for ensuring that deposits do not place you under financial pressure. Gambling should be treated as entertainment, not as a way to earn income or recover losses.

Withdrawal requests are processed in accordance with the available payment options, verification requirements and any instructions shown on the website. The operator may require identity or payment checks before releasing funds. A withdrawal may be delayed, refused or cancelled where there is a reasonable concern about fraud, misuse, an incorrect account balance or a breach of these terms.

You should check all transaction details before confirming a deposit or withdrawal. Payment providers may apply their own terms, processing arrangements or fees. The operator is not responsible for delays caused by a bank, payment provider, telecommunications service or other third party.

Bonuses and promotional offers

Promotions, bonuses and promotional competitions may be offered from time to time. Each offer is subject to its own terms, including eligibility rules, participation requirements, expiry conditions and any wagering or withdrawal conditions. Those terms will be displayed with the relevant offer and should be read before you participate.

Unless the applicable promotional terms state otherwise, promotional benefits are personal, may not be transferred and may be limited to one per person, household, device, payment method or location. The operator may correct an obvious error, withdraw an offer where permitted, or cancel promotional benefits where there is suspected abuse, collusion, fraud or a breach of the relevant terms.

3. Games, fair use and technical issues

Games are provided for entertainment and are subject to the rules displayed within the relevant game or on the website. You should understand how a game works before placing a wager. A confirmed wager generally cannot be changed or cancelled unless the applicable game rules or website instructions allow it.

Game outcomes are determined by the systems used for the relevant game. Where a game result is affected by a technical error, system failure, interrupted connection or other material malfunction, the operator may void the affected play and correct the account balance where appropriate. The operator may also suspend a game while an issue is investigated.

You must use the website fairly and lawfully. You must not interfere with the website, manipulate game outcomes, exploit errors, use automated software or bots, attempt to bypass security controls, or engage in collusion, money laundering, fraud or any other dishonest activity. You must not upload malicious code or use the website to harm another person or service.

If you identify an error, vulnerability or incorrect balance, you must not deliberately take advantage of it. Please stop the relevant activity and notify the operator through the available website support channel. Any amounts credited as a result of an obvious error may be removed or recovered.

Website availability

The operator aims to keep the website available and accurate but does not guarantee uninterrupted or error-free access. Maintenance, updates, network problems, device issues and events outside reasonable control may affect availability. You are responsible for using a suitable device, secure connection and supported software.

4. Privacy, suspension and liability

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. By using the website, you acknowledge that information may be collected and used for account administration, identity verification, payment processing, customer support, security, responsible gambling measures, legal compliance and service improvement.

The operator may suspend, restrict or close an account where it reasonably believes that you have breached these terms, provided inaccurate information, failed a verification check, used the website unlawfully, engaged in prohibited activity, or created a risk to the operator, another user or the integrity of the website. Restrictions may also be applied where required by law or by a relevant authority.

If your account is closed, you must not attempt to create or use another account without permission. Any remaining balance will be dealt with in accordance with applicable law, verification requirements and the circumstances of the closure. Funds may be withheld or adjusted where they arose from fraud, unlawful activity, technical error or a breach of these terms.

To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, your failure to protect account details, misuse of the website, inaccurate information supplied by you, or interruptions caused by third-party services. Nothing in these terms excludes or limits a right or responsibility that cannot lawfully be excluded or limited.

Complaints and applicable requirements

If you have a concern about your account, a transaction, a game or the operation of the website, please use the support channel provided on the website. Provide clear information about the issue, including relevant dates or transaction details where available. The operator may ask for further information so the matter can be reviewed.

These terms are intended to operate alongside applicable Australian laws and any mandatory consumer, privacy, gambling and responsible gambling requirements. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

5. Responsible gambling and acceptance

Gambling involves financial risk and is not suitable for everyone. Set a budget before you play, only gamble with money you can afford to lose, and avoid chasing losses. Do not gamble when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.

• Use any deposit, session, loss or wagering controls available through your account.
• Take regular breaks and keep track of the time and money you spend.
• Ask for an account break, suspension or self-exclusion if gambling is no longer enjoyable or feels difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Never allow another person to use your account and never gamble on behalf of someone else.

By selecting to use 50 Crowns Casino, you confirm that you have read these Terms & Conditions, understand the risks of online gambling and agree to comply with the rules that apply to the website and its services.