Privacy Policy

Information we may collect

When you use 50 Crowns Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected will depend on the services you use, the choices you make and the information needed to operate a safe and lawful online gambling service.

The types of information we may handle can include account details, identity and contact information, date of birth, login details, responsible gambling preferences and information you provide when communicating with support. We may also handle information needed to confirm that an account belongs to the person using it.

• Account information, such as your name, date of birth, username, contact details and account preferences.
• Verification information, which may include identity documents, proof of address, photographs or other information needed for verification checks.
• Payment and transaction records, including deposits, withdrawals, wagering activity, payment method details and relevant transaction history. Sensitive payment details may be processed by payment providers rather than stored directly by the casino website.
• Technical information, such as your IP address, browser type, device details, operating system, language settings and general location information inferred from your connection.
• Usage information, including pages visited, games or services viewed, session information, interaction with the website and information about errors or performance.
• Cookie and similar technology data, which may help remember preferences, maintain sessions, support security and understand how the website is used.
• Correspondence and support records, including messages, requests, complaints and information provided when you ask for assistance.

You should only provide information that is accurate and necessary for the relevant purpose. If required information is not provided, we may be unable to create or maintain an account, complete verification, process a transaction, provide support or make certain services available.

How and why information is used

Personal information is used for legitimate operational, security and service purposes. We aim to collect and use information in a way that is relevant to the services being provided and appropriate to the circumstances.

• To create, administer and maintain your player account.
• To confirm identity, age and eligibility where checks are required.
• To process deposits, withdrawals, payments and other account transactions.
• To conduct security, anti-fraud, anti-money-laundering and risk checks.
• To identify unusual, suspicious, prohibited or potentially harmful activity.
• To provide customer support, respond to questions and manage complaints.
• To operate, maintain, troubleshoot and improve the website, games and related services.
• To personalise settings and remember choices made during website visits.
• To send service messages, account notices, security alerts and other communications needed to administer the account.
• To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• To meet legal, regulatory, court, taxation, accounting and record-keeping obligations.
• To protect the rights, safety, security and property of players, the website and relevant service providers.

Where information is used for marketing, you can choose to stop receiving promotional communications. You may still receive important non-marketing messages about your account, transactions, security, verification or changes to services. Marketing preferences can usually be changed through an unsubscribe option in a message or by contacting support.

Information may be combined from different interactions with the website where this is reasonably necessary for account administration, security, verification, support or other purposes described in this policy. We do not suggest that every type of information will be used for every purpose.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file or identifier placed on your device or read by your browser. Cookies may be used to keep you signed in, remember preferences, support security, help pages function correctly, measure website performance and understand general usage patterns.

Some cookies may be essential for the website to operate, while others may support functionality, analytics or communications. You can manage or disable cookies through your browser settings. If you block or delete cookies, some features may not work correctly and your preferences may not be retained. Browser controls differ, so refer to the settings or help information provided by your browser.

When information may be shared

Information may be shared with service providers and other parties where this is needed to operate the website, provide services, complete transactions, carry out verification or meet legal and security requirements. These parties may include payment processors, identity and verification providers, technology suppliers, hosting providers, customer support tools, fraud prevention services, professional advisers and relevant authorities where disclosure is required or permitted.

Service providers may only receive information relevant to the services they provide. They may process information on our behalf or as separate service providers under their own privacy terms. Information may also be disclosed where necessary to enforce terms, investigate suspected misuse, protect people or property, respond to legal requests or support a business transfer or restructuring.

Security and international processing

Reasonable technical, organisational and administrative measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring and secure transmission practices. No website, device or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support if they suspect unauthorised account activity.

Some suppliers or systems used to operate online services may be located outside Australia, or information may be accessed from another country. If information is processed internationally, it may be subject to the privacy and legal requirements of the country where it is handled. We take reasonable steps to use suitable providers and protect information during such processing.

Your privacy choices, retention and updates

How to exercise your data rights

You may contact support@50crownscasino.best to ask about the personal information associated with your account. You can use this contact address to request access to your data, ask for inaccurate or incomplete information to be corrected, request deletion of your data where applicable, or withdraw consent to marketing communications. Please explain your request clearly and provide enough information for the relevant account to be identified.

• Access: ask for information about the personal data held about you and, where appropriate, a copy or summary of that information.
• Correction: ask for inaccurate, outdated or incomplete personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
• Marketing consent: withdraw consent or change your marketing preferences. This does not necessarily stop service, security or account communications.
• Questions or complaints: contact support@50crownscasino.best if you have concerns about how your information has been handled.

Requests may need to be verified before they are completed. This helps protect account information and prevents unauthorised access. In some situations, a request may be refused, limited or delayed where this is allowed or required by law, for example where responding could affect fraud prevention, security, another person's privacy or an ongoing legal obligation. If a request cannot be completed in full, we will aim to explain the reason in general terms.

Retention of information

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period may depend on the type of information, the purpose for which it was collected, account activity, dispute resolution, security needs and legal or record-keeping obligations.

Closing an account does not always result in the immediate deletion of every record. Some account, verification, transaction, payment, security or support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be deleted, anonymised or securely disposed of in line with applicable procedures.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or legal requirements. The current version will be made available on the website. Players should review the policy periodically, particularly before using services after a significant update. Continued use of the website after an update may indicate that you have read the revised policy, to the extent permitted by law.

If you have a privacy question, want to exercise a data right or need help understanding how your information is handled, contact support@50crownscasino.best.